Contesting fees

Before initiating a formal procedure, we suggest contacting your dentist directly to request clarification on the fees charged.

Requesting Reconciliation of Fee Accounts

If the disagreement persists and you believe the fees are unfair, unreasonable, or disproportionate to the services provided, you may submit a request for fee reconciliation with the Syndic’s Office. This request must be submitted within 60 days of receiving the fee account.

Your request will be processed in accordance with the Règlement sur la procédure de conciliation et d’arbitrage des comptes de l’Ordre des dentistes du Québec.

Requesting Arbitration (if reconciliation fails)

If reconciliation does not lead to an agreement, you may request arbitration of the fee within 30 days of receiving the Syndic’s report.

Important : Difference between reconciliation and compensation request

The procedure for reconciliation and arbitration of fees is not designed to obtain financial compensation for any harm or inconvenience attributed to a dentist’s malpractice.

Filing a Compensation Claim for Malpractice

To seek compensation for harm caused by a dentist, you should first attempt to resolve the issue directly with the dentist. If no satisfactory agreement is reached, you will have to turn to the civil courts to initiate a professional liability action.

We recommend consulting a lawyer for appropriate legal advice.

Useful Link

Règlement sur la procédure de conciliation et d’arbitrage des comptes de l’Ordre des dentistes du Québec